Escalation detection reads sentiment shifts, heated language, churn risk signals, or sensitive negotiations. Flagged threads surface in the morning brief without a draft, just talking points. The user writes those manually because the relationship and judgment matter too much for AI delegation.
When the twin hands off to you
Some threads are too sensitive for AI drafting. Customer churn risk. Investor pushback after a missed quarter. A negotiation entering its final round. The AI needs to know when to step back and let the human handle the message.
Escalation detection reads sentiment shifts across the thread, heated language, churn-risk signals, and other patterns that indicate stakes. Flagged threads surface in the morning brief without a draft. Instead, the AI offers talking points: 'they're concerned about pricing,' 'tone has shifted defensive,' 'consider acknowledging the past delay.'
You write the actual reply. The AI's role is preparation, not delegation.
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