Escalation detection reads sentiment shifts, heated language, churn risk signals, or sensitive negotiations, and flags those threads for the human to write. In Pranan this is planned, not available today; every Pranan draft already waits for your review.
When the twin hands off to you
Some threads are too sensitive for AI drafting. Customer churn risk. Investor pushback after a missed quarter. A negotiation entering its final round. The AI needs to know when to step back and let the human handle the message.
Escalation detection reads sentiment shifts across the thread, heated language, churn-risk signals, and other patterns that indicate stakes. In a full implementation, flagged threads get talking points instead of a draft: 'they're concerned about pricing,' 'tone has shifted defensive,' 'consider acknowledging the past delay.'
You write the actual reply. The AI's role is preparation, not delegation.
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